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Frequently Ask Questions about 9-1-1

When should I dial 9-1-1? 

Dial 9-1-1 to report any emergency: Police, Fire or Medical. If you need help, immediately, dial 9-1-1 . Don't waste time, dial 9-1-1 as soon as you think help is needed! Some examples of times to dial 9-1-1:

  • Car wreck

  • Someone is choking on their food

  • Fire of any type, house, woods or other building

  • If you see a crime

  • Dangerous situation such as gas leak or a power line down

  • Someone is drowning

  • Someone is hurt or is bleeding or is having trouble breathing

  • Tornado or other severe weather damages your home

What Can I do?

You can make a real difference by helping until the emergency units arrive. The dispatcher will provide directions for things such as:

  • CPR

  • Rescue Breathing

  • Childbirth

  • Choking (Heimlich maneuver)

  • Controlling Bleeding

  • Other first-aid

Osage County dispatchers are trained to provide pre-arrival instructions to callers. Medical emergencies are the most common use of pre-arrival instructions. Other pre-arrival instructions include evacuation and survival techniques in a burning building or exiting and/or barricading techniques with callers involved in a domestic disturbance.

When Should I NOT Call 9-1-1? 

Do not call 9-1-1 if the problem is not a true emergency. If you call 9-1-1 for non-emergencies, someone with a real emergency might have a delay in receiving service. Below are some examples of non-emergencies:

  • Loud party or music

  • Barking dogs or cats up a tree

  • To ask directions or for general information

  • To report water or electricity is out

  • To check if a police report is ready

  • To check for severe weather reports

If you have a non-emergency, please dial 573.897.2285 or 573.897.2338.


Osage County MO

Emergency Management Agency

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