Osage County 9-1-1

911 group photoThe Osage County 9-1-1 Center provides emergency dispatch services for all of Osage County, Missouri. We receive approximately 865 calls for assistance per month. Our goal is to provide prompt, professional dispatch service for ALL calls we receive making Osage county a safer community in which to live, work, and visit.

Osage County 9-1-1 is a division of County government formed by a vote of the citizens in 2001. The County Commission and a 9-1-1 Advisory Board oversees the operation of the 9-1-1 system. The Commission employs a 9-1-1 Director to implement the policies and procedures and to manage the day-to-day operation of the 9-1-1 system. The 9-1-1 director hires and supervises the staff to ensure the efficient operation of the 9-1-1 system.

Funding for Osage County 9-1-1
Osage County 9-1-1 is funded by a half-cent sales tax. This money is collected by the Osage County Treasurer and is forwarded to Osage County 9-1-1 each month. This revenue pays for salaries and operational expenses.

Training for 9-1-1 Staff
Initial training requirements in the state of Missouri for 9-1-1 dispatchers who answer 9-1-1 calls that come into a public safety answering point (PSAP) are as follows:

  • Police Telecommunicator
  • Fire Telecommunicator
  • Emergency Medical Services Telecommunicator
  • Joint Communications Center Telecommunicator
Osage County 9-1-1 dispatchers receive specialized training to provide information to callers operatorthat often improves the outcome of an emergency. Emergency Medical Dispatchers (EMDs) are trained to provide pre-arrival instructions to callers. Medical emergencies are the most common use of pre-arrival instructions. Other pre-arrival instructions include evacuation and survival techniques in a burning building or exiting and/or barricading techniques with callers involved in a domestic disturbance.

Not all 9-1-1 centers provide EMD, and Osage County is very proud to be among those that provide this life-saving service. Just staying on the phone with callers so they are not "alone" while awaiting the arrival of responders is a benefit. Osage County 9-1-1 dispatchers also receive some of the following training:

  • Missouri Uniform Law Enforcement System (MULES training)
  • CPR
  • Telecommunicator Liability
  • Suicide Intervention
  • Domestic Violence Intervention
  • Hazardous Materials Preparedness
  • Hostage Negotiations
All persons employed as a 9-1-1 dispatchers are also required to complete 12 hours of ongoing training annually, so long as such person engages in the occupation.

Staffing for the 9-1-1 Center
A minimum of two dispatchers are on duty 24x7, 365 days a year.